Customer information

Shipping & Delivery
We can dispatch parcel to all Europe countries. An assumed transit time of a parcel depends on the selected service we have chosen and respective country of destination. Delivery time usually takes 1-3 business day after we have received your payment.
For orders outside Europe please contact us first on so we can provide you the exact details and charges for shipment.
Privacy & Security

- Processing of personal data
- Information collected

On some parts of the website, you may be asked to provide some limited personal information in order to enable the provision of certain services (e.g. contact, order products). Floorprofi may store this information manually or electronically. Information provided will be kept for as long as is necessary to fulfil that purpose.

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users' browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
How the information collected is used

Personal information provided to Floorprofi by you will only be used for the purposes stated when the information is requested. Personal information will not be sold to third parties, or provided to direct marketing companies or other such organisations without your permission. Personal information collected and/or processed by Floorprofi is held in accordance with the provisions of General Data Protection Regulation (GDPR) - a EU-wide regulation that controls how companies and other organizations handle personal data.

Demographical and statistical information about user behaviour may be collected and used to analyse the popularity and effectiveness Floorprofi’s website. Any disclosure of this information will be in aggregate form and will not identify individual users.
How we store information collected

Information which you provide to us will ordinarily be stored on our secure servers. However, we do work with third party contractors, some of whom host and operate certain features of the website. Accordingly, information that we collect from you may be collected in or transferred to a destination outside the European Economic Area ("EEA"). That information may be processed by staff operating outside the EEA who work for us or for one of our contractors. By submitting personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We may disclose your personal information to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation or to protect the rights, property or safety of Floorprofi, its members or others.

Returns & Replacements

You may cancel a delivery at any time within 30 days, beginning on the day after you received the products.
Item’s must be returned unused, in its original condition. Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product by email: info (@)

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.
You must take reasonable care to ensure that we receive the product(s) and that they are not damaged in transit. This does not affect your statutory rights in respect of defective products. Please use service with tracking number to be able to track the status of your shipment.
We cannot be held responsible for lost packages so we recommend you to include tracking and insurance.
Shipping charges incurred in connection with the return of a product are non-refundable.
This does not affect your statutory rights in respect of defective products.

Address for returns:

Hoofdweg 101
9687PK Nieuw Beerta
Netherlands (Europe)
phone: 0031 64579 4445

Cookie Policy

This Cookie Policy explains how we use cookies on Floorprofi's main web pages (i.e. those in

For information about what types of personal information will be gathered when you visit the website, and how this information will be used, please see our Privacy Policy.

How we use cookies

All of our web pages use "cookies". A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and enables us to improve our website.
Types of cookies we use
We use the following types of cookies:

strictly necessary cookies - these are essential to enable you to move around the websites and to use their features. Without these cookies the services you have asked for, such as registering for an account, cannot be provided.
performance cookies - these cookies collect information about how visitors use a website, for instance which pages visitors go to most often. We use this information to improve our websites and to aid us in investigating problems raised by visitors. These cookies do not collect information that identifies a visitor.
functionality cookies - these cookies allow the website to remember choices you make and provide more personal features. For instance, a functional cookie can be used to remember the volume level you prefer to use when watching videos on our websites. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Please note, that we do use "targeting cookies" - these cookies are used to deliver adverts more relevant to you and your interests. They collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as 'like' and 'share' buttons and advertisements.

Most web browsers allow some control of most cookies through the browser settings.